Return and SHIPPING Policy

Welcome to Hypertech Medical. We appreciate your business and strive to provide high-quality refurbished and pre-owned medical equipment to hospitals, clinics, and professionals worldwide.
This Return and Shipping Policy outlines how we handle order processing, delivery, returns, and warranty coverage to ensure a smooth and transparent purchasing experience.

• All orders are processed and shipped within 1–2 business days after payment is received and cleared.
   
• Orders placed on weekends or holidays will be processed on the next business day.
   

• We use trusted carriers such as UPS, FedEx, DHL and USPS for domestic and international deliveries.
   
• Larger or delicate items may require freight shipping. Please contact us before purchase for a freight quote or special arrangements.
   

• Domestic Shipments (U.S.): Typically arrive within 2-5 business days.
   
• International Shipments: Delivery times vary by destination and customs processing.
   

• Shipping costs are calculated at checkout based on item weight, size, and destination.
   
• International buyers are responsible for all customs duties, import taxes, VAT, and brokerage fees associated with their shipment.
   

• Every order is professionally packaged to protect sensitive medical equipment during transit.
   
• Fragile items are wrapped and cushioned with industry-standard materials to ensure safe delivery.
   

We offer a 30-Day Return Policy on most items. If you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date.

To qualify for a return:

• Items must be returned in the same condition as received.
   
• All original packaging, accessories, and documentation must be included.
   
• Products that have been damaged, altered, tampered with, or disassembled are not eligible for return.
   
• For safety reasons, sterile or disposable items cannot be returned once opened or used.
   

• All returns require prior authorization. Please contact info@hypertechmed.com to obtain an RMA (Return Merchandise Authorization) number.
   
• Unauthorized returns may be refused and not refunded.
   

• Once the returned item is received and inspected, refunds will be issued within 5 business days.
   
• Refunds are processed using the original payment method.
   
• A 15% restocking fee may apply to returns that are not due to a seller error or product defect.
   

• If the return is the result of seller error (wrong item shipped or defective product), Hypertech Medical will provide a prepaid return label.
   
• For all other returns, the buyer is responsible for shipping costs.
   

All refurbished and pre-owned medical equipment sold by Hypertech Medical includes a 90-Day Limited Warranty, unless otherwise noted in the product listing.

Our warranty covers:

• Defects in materials and workmanship under normal use conditions.
   

The warranty does not cover:

• Damage resulting from misuse, improper installation, unauthorized repair, or accidents.
   

If your item requires warranty service, please contact us to arrange inspection or replacement.

Important Notice:
Hypertech Medical sells used and refurbished medical equipment.
The sale of certain medical devices is regulated by the U.S. Food and Drug Administration (FDA) and state or local regulatory agencies.
Buyers must be authorized purchasers of medical equipment. If the item is subject to FDA regulation, we may verify your authorization before completing the sale.

At Hypertech Medical, customer satisfaction is our top priority. We stand behind every product we sell and are committed to delivering reliable, high-quality equipment that meets or exceeds your expectations.

If you have any questions about your order, shipment, or return, please contact our support team — we’re happy to help.